Below FAQ are some common concerns of our clients before purchasing products.
If you have other questions, please just send it to info@flaxlin.com.

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Pre Sale Questions

Yes! We offer worldwide delivery by partnering with reliable courier services to ensure that every order is delivered safely for you. For more information about shipping, visit our Shipping Policy page.

We ship our products all over the world by trusted carrier companies offering express delivery.

We promote the concept of "Made to order". This means that custom-made products are created specifically for you and also that we may have in stock a small number of only those products that are in high demand.

Our products are made to order for each customer, therefore we ensure 5 weeks as a maximum time to process orders. Normally, it takes around 10 to 15 working days.

No additional fees or taxes are applied for orders within the EU. For other countries, customs and/or import duties are often applied once the delivery reaches its destination, and any of such fees must be paid by the addressee. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country.

We accept all major credit cards and popular payment systems, as well as PayPal.

Yes, however, it should be borne in mind that our base settlement currency is euro, and when calculating the amount of the write-off may vary slightly depending on the conversion rate of your payment system.

To make changes to an existing order, please email us at info@flaxlin.com. We apologize, but we cannot make changes to orders for individual sizes or already shipped items.
To cancel your order, please email us at info@flaxlin.com. We apologize, but we cannot cancel to orders for individual sizes or already shipped items. (Cancellations are not guaranteed and can only be made during business hours Monday – Friday 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday.)
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange it for another item. Returns and exchanges can be made within 30 days of delivery. Please note that we do not cover shipping costs for items that are being returned or exchanged unless they are defective. For more details, please read our Return Policy.

Products Questions

Our linen home textiles are handmade in a workshop in the Polish city of Warsaw.
We use European fabrics made from flax grown in Normandy.
This is a modern, safe, chemical-free technology for softening linen fabric, this also makes it shrink resistant.
Please note that due to multiple monitor and browser options, actual colors may vary.
This means that products that have passed certification OEKO-TEX ensures the human-ecological safety of textile products in all stages of production. All Flaxlin products are made of OEKO-TEX certified fabrics.
We can make bedding according to individual sizes, for this, please write to e-mail info@flaxlin.com and we’ll calculate the price, production and delivery times for you.
It is quite simple to take care of linen products. It can be washed in a washing machine at a temperature of 40 degrees and be pressed at low speeds. We don’t recommended to use bleach when washing. Enzymes or supplements with bleach (for example, chlorine) can damage any sort of fabric, which will lead to rapid wear of the product.
Our products are made of washed linen, which is subjected to pre-shrinkage during preparation. If you follow the instructions, products shouldn’t shrink. However, there is a small probability of shrinkage of no more than 3-5%.
Flax is well ironed only when wet. The maximum temperature of the iron is 200 °C or a steam iron.
Of course, you can independently choose the positions, colors and sizes you need from the corresponding sections, put them on the shopping cart and pay. Or you can use ready-made kits with a discount.
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