Versand

This Shipping Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside main Terms: https://flaxlin.com/policies/terms-of-service

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping Options & Delivery Costs

We aim to provide our customers with a seamless shopping experience, including fast and reliable delivery. We offer two delivery options for your convenience: 

  • standard postal delivery with tracking;
  • DPD courier service.

The shipping cost depends on the weight of the purchase and the country of destination and is calculated on the checkout page.

We offer free shipping on all orders over €300.

Order processing and delivery time

We promote the concept of "Made to order". This means that custom-made products are created specifically for you and also that we may have in stock a small number of only those products that are in high demand.

Our products are made to order for each customer, therefore we ensure 5 weeks as a maximum time to process orders. Normally, it takes around 10 to 15 business days.

Courier Delivery takes 2 to 5 business days for Europe after the items are processed

International taxes for orders outside the EU

When shipping orders outside the EU, it's important to note that customs and/or import duties may be applied upon delivery at the destination country. These fees are the responsibility of the recipient and can vary significantly based on the customs policies of each country. As a seller, we do not have control over these charges and cannot predict the exact costs. We recommend contacting your local customs office for further information before placing an order. If you have any questions, please don't hesitate to reach out to us and we'll do our best to assist you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Are there other shipping restrictions?

Orders cannot be shipped to PO boxes.

Orders ship on business days, which are Monday-Friday.

Questions about returns?

If you have questions about returns, please review our Refund Policy: https://flaxlin.com/policies/refund-policy

How can you contact us about this policy?

If you have questions or comments, you may contact us by: